FAQ
In-Person Measurement Options:
For those in New York:
1. Visit our design studios located in Wall Street, Manhattan or Westchester, New York.
2. Utilize our partnering tailor services at Upper East Side, Manhattan.
For customers outside New York:
For the convenience of our remote customers, , we offer the following options:
1. Detailed Measurement Instructions: We provide comprehensive instructions for your local tailors to ensure accurate measurements.
2. Video Guidance: Receive a video with clear, step-by-step instructions to assist in taking your measurements accurately.
3. Cutting-Edge Technology: Experience our AI-powered 3D body measurement scanning, requiring just 2 quick photos and ready in 3 minutes for precise sizing, regardless of your location.
Absolutely! Hand embroidery is our specialty. To customize your order, kindly provide us with the following details:
1. Preferred Font
2. Size
3. Color
4. Letters/Numbers
Custom gown standard production time: 4 months.
Rush: 3 months with additional fee.
Custom veil: 2-3 months.
Option 1:
For minor weight changes, please notify us of your updated measurements no later than 1 month from the production kickoff date. If adjustments are needed due to weight fluctuations, you can choose your preferred tailor, and we’ll reimburse up to $100 upon receipt of the alteration invoice.
Option 2:
Alternatively, if you anticipate weight changes, we can delay taking your measurements until you've reached your desired weight. However, given our peak season demand and potential price adjustments due to inflation, we recommend securing your production slot by paying the deposit upfront. This ensures our availability and locks in the current pricing, accommodating your timeline effectively.